Shipping Policy

Shipping Policy

Thank you for shopping at Rebelo Shop. We ship worldwide. Here is everything you need to know about shipping and delivery.

Free shipping
Shipping is free on all orders, with no minimum spend.

Delivery time
Your order is delivered within 15 business days in total (processing and shipping), not counting weekends and public holidays.

Order tracking
When your order ships, we email you a tracking number. You can follow your package at any time on our Track Order page. Tracking can take a few days to show the first updates.

Customs, duties and taxes
For orders delivered outside the European Union, your country may charge import duties or taxes. These are set by your local customs office and are paid by the customer.

Changes to your order
If you need to change your order or delivery address, contact us as soon as possible. We can make changes until your order ships.

Incorrect address
Please double-check your address at checkout. If you notice a mistake, contact us right away and we will correct it if the order has not shipped yet. If a parcel is returned to us because of an incorrect address, we will contact you to arrange delivery.

Lost parcels
If your parcel has not arrived within the delivery time or the tracking stops updating, contact us. We will open an investigation with the carrier and, after a reasonable investigation, send you a replacement or give you a full refund. If tracking shows "Delivered" but you cannot find the parcel, please check with neighbours and your local post office, then contact us and we will help you.

Damaged or wrong items
If your order arrives damaged or you received the wrong item, report it to us within 14 days of delivery and include photos. We will send a replacement or give you a refund, at no cost to you. See our Refund Policy for returns.

Contact

Rebelo Shop
Lange Dijkstraat 69, 2060 Antwerpen, Belgium
Phone / WhatsApp: +32 468 12 45 52
Email: info@rebeloshop.com
Company number and VAT number: BE0627.687.097