Return Policy

Return and Refund Policy

14-day returns
You may request a return within 14 days after the last item of your order is delivered. Items must be returned in the same condition they were received, unused, and in their original packaging where possible. We may reduce your refund if an item has been used or handled more than necessary to check it.

Return shipping
Return shipping costs are paid by the customer. If your item arrived damaged or defective, or you received the wrong item, we cover the return shipping costs for you. Please contact us before sending anything back: we will send you the return address and instructions.

How to start a return
Start your return by logging into your account, email us at info@rebeloshop.com, or send us a WhatsApp message at +32 468 12 45 52 with your order number. If your return is approved, we will send you the return address and instructions. Please use a tracked shipping method, because we cannot refund returns that are lost on the way back to us. Items sent back without first requesting a return cannot be accepted.

Cancellations
You can request cancellation or removal of items from your order until the order ships.

Right of withdrawal (European Union)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days after the day you receive your goods, without giving any reason. To use this right, tell us by email at info@rebeloshop.com or start a return in your account. After you notify us, you must send the goods back within 14 days. You pay the direct cost of returning the goods, unless the item is damaged, defective or wrong. We will refund the product price and any standard delivery cost within 14 days after we are informed of your withdrawal, but we may withhold the refund until we receive the goods back or you show proof that you have sent them back. Consumers in the United Kingdom have the same 14-day right to cancel.

Damaged or wrong items
Please inspect your order when you receive it. If an item is damaged or defective, or you received the wrong item, report it to us within 14 days of delivery and include photos. We will send a replacement or give you a refund, at no cost to you. If we ask you to send the item back, we cover the return shipping costs.

Lost parcels
If your parcel is lost in transit, we will send a replacement or give you a full refund after a reasonable investigation with the carrier. See our Shipping Policy.

Exchanges
Contact us to ask about exchange options before returning your item.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund is approved. Approved refunds are paid to your original payment method. Your bank or payment provider may need some extra time to process the refund.

This policy does not limit any rights you have under applicable consumer protection law, including the legal guarantee for goods that are defective or not as described.

Contact

Rebelo Shop
Lange Dijkstraat 69, 2060 Antwerpen, Belgium
Phone / WhatsApp: +32 468 12 45 52
Email: info@rebeloshop.com
Company number and VAT number: BE0627.687.097