FAQs

Q: Can I return an item if it doesn't work for me?

A: Yes. You can request a return within 14 days after delivery. Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong; then we cover them. If your item is damaged or you received the wrong item, report it within 14 days of delivery with photos and we will replace it or refund you. Approved refunds are paid to your original payment method. See our Refund Policy.

Q: How long does delivery take, and what does it cost?

A: Shipping is free worldwide. Your order is delivered within 15 business days in total (processing and shipping). See our Shipping Policy.

Q: How do I check the status of my order?

A: You will receive an order confirmation by email right after you place your order. Once your order has shipped, we email you a tracking number. You can use it on our Track Order page to see where your parcel is.

Q: Do you offer a quality guarantee?

A: Yes. If your product arrives damaged or defective, contact us within 14 days of delivery with photos and we will replace it or refund you. Your legal guarantee rights as a consumer always apply.

Q: How can I contact you?

A: Email us at info@rebeloshop.com, call or WhatsApp us at +32 468 12 45 52, or use the form on our Contact page. Rebelo Shop, Lange Dijkstraat 69, 2060 Antwerpen, Belgium.

Q: How do I order on your website?

A: Choose a product, select any options, and click 'Add to cart'. Then go to checkout, fill in your shipping and payment details, and place your order. Checkout is secure, and you can pay with Visa, Mastercard, Apple Pay, Google Pay, Shop Pay or Bancontact.